FAQs
Q: How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
• USA & Canada: 7–10 business days
• UK & Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days
Once your order ships, you’ll receive a tracking number via email.
Please note that shipping times may vary during holidays or high-demand periods.
Q: How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information.
If you cannot find your tracking email, please check your spam or junk folder.
For additional support, contact us at info@exmose.com.
Q: My order arrived damaged. What should I do?
We’re sorry to hear that.
Please contact info@exmose.com within 48 hours of delivery and include:
• Your order number
• A brief description of the issue
• Clear photos if applicable
Our support team will review the issue and assist you with a replacement or refund where applicable.
Q: Can I cancel or modify my order?
If your order has not yet been processed, we may be able to update or cancel it.
Please contact us as soon as possible at info@exmose.com.
Once an order has been shipped, we are unable to make changes.
Q: Do you offer returns or refunds?
Yes. We offer a 30-day satisfaction guarantee.
If you are not satisfied with your purchase, please contact us within 30 days of delivery for assistance.
For hygiene reasons, certain opened or used skincare products may not qualify for return.
Q: Do you ship internationally?
Yes — we currently ship to the United States and selected international destinations.
Shipping availability may vary depending on location.
Q: How can I contact Exmose?
For any questions or support requests, please contact:
📧 info@exmose.com