FAQs
Q: When Will My Order Arrive?
Most orders are processed within 2-4 business days after being placed.
Once your order has been dispatched, you will receive an email confirmation with your tracking number. Orders are shipped from our nearest warehouse based on your location.
Below are the estimated delivery times:
• USA, Canada: 7 - 10 business days
• UK, Europe: 7 - 15 business days
• Australia, New Zealand: 7 - 15 business days
Please note: Shipping times may vary due to high-demand periods, national holidays, or unforeseen circumstances.
Q: Has My Order Been Dispatched Yet?
Orders are usually dispatched within 2-4 business days, sometimes sooner.
You will receive an email confirmation once your order has been shipped. If you do not see the email, please check your spam/junk folder.
If you still can’t find your dispatch confirmation, feel free to contact us at info@exmose.com, and we will provide real-time updates on your order status.
Q: My Item Arrived Broken or Damaged. What Should I Do?
We sincerely apologize for the inconvenience. To resolve the issue, please take clear photos of the damaged item and send them to us at info@exmose.com within 48 hours of delivery.
Once we receive your email, our team will review the situation and assist you with a replacement or refund.
Note: We are not responsible for packaging damage caused by the courier. However, we will do our best to ensure you receive a satisfactory resolution.
Q: I Ordered Multiple Items, But Only Received One. Why?
If you ordered multiple items, they may be shipped separately from different warehouses.
This means some items might arrive before others. Don’t worry! The rest of your order will arrive shortly. If you have any concerns, please reach out to us at info@exmose.com.
Q: How Can I Cancel or Modify My Order?
We strive to process orders as quickly as possible. If your order has not been shipped yet, we may be able to cancel or modify it.
For order modifications, such as changing the shipping address, size, or style, please contact us immediately at info@exmose.com.
However, if your order has already been shipped or processed, we will be unable to cancel or modify it. You may still return it under our 30-day money-back guarantee once you receive it.
Q: Can I Get a Refund or Make a Return?
Yes! We offer a 30-day money-back guarantee.
If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.
To qualify for a return:
• The item must be in unused condition with all original packaging and accessories included.
• You must provide proof of purchase.
For assistance, please email us at info@exmose.com
Q: Which Countries Do You Ship To?
We offer FREE worldwide shipping to most countries.
If you are unsure whether we ship to your location, please contact us before placing your order.
Q: Do You Offer a Product Guarantee?
Absolutely! All orders are backed by our 30-day money-back guarantee.
If you are not satisfied with your purchase, simply reach out to us at info@exmose.com, and we will be happy to assist you with a return or exchange.