Refund policy

At Exmose, we want you to feel confident with every order.

If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition
• Proof of purchase is required
• Products must be returned in original packaging where possible

For hygiene and safety reasons, certain opened or used skincare products may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number
• A brief description of the issue
• Clear photo evidence if applicable

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

To start a return or request support, please contact:

📧 info@exmose.com

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